Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we can't. We publish research-based guides about casinos outside the GAMSTOP scheme. We are a review site, not a casino, so we can't access your account, resolve a payment problem or overturn a decision made by an operator.
What we can help with
Write to us if your question is about something published on universed.co.uk. The most common reasons are:
- Corrections: an offer, term or payment detail on our pages looks out of date or wrong. Tell us which page and what you saw.
- Questions about our reviews: you want to know how a casino was assessed, or why one is listed above another.
- Suggestions: a topic, feature or comparison you would like covered, such as wagering rules, withdrawal checks or sports betting terms.
- Reader experiences: you have information about an operator listed here. We treat this as a lead to check, not as proof.
- Business or editorial enquiries: please say who you represent and what you propose.
What we can't do
If you have a problem with a specific casino, we are not the right route to a fix. Please don't send passwords, card numbers or full identity documents to us. We will never ask for them.
| Your problem | Where to go first |
|---|---|
| Delayed withdrawal or bonus dispute | The casino's own support, then its formal complaints procedure. Keep screenshots, dates and transaction references. |
| Concern about the casino's licence or conduct | The licensing body named in the casino's terms. Check that the licence is real and covers the service you use. |
| Gambling is causing you harm | GamCare, which offers support for gambling problems. If you want to be excluded from UK-licensed sites, use GAMSTOP. |
| An error on our site | Contact us, as described below. |
Casinos outside GAMSTOP are generally not regulated by the UK Gambling Commission, so UK complaint routes may not apply to them. That is worth knowing before you deposit. Our guide to trusted non GamStop casinos in the UK explains the licensing and protection differences.
How to write to us so we can help quickly
- Put the page title or address in your subject line.
- Quote the statement you are querying, and say what you think is correct.
- Include the date you saw it and any proof, such as a screenshot of the casino's terms.
- Name the casino if relevant. We can only discuss operators that appear on our pages.
- Tell us if you want a reply or are simply flagging the issue.
Use the contact email address shown in the site footer or on the contact form, if one is displayed. We haven't listed an address here to avoid you writing to the wrong one.
What happens after you get in touch
A person reads each message. We check the point against the casino's current published terms, and where we can confirm an error we update the page and date the change. Offers change often, so what a casino advertises on a given day may differ from what we last verified. Please always read the casino's own terms, especially wagering requirements, maximum bet limits and expiry dates, before you accept a bonus.
We can't promise a reply time or a particular outcome. We also don't change rankings because of a request. Commercial relationships and any commission we may earn do not decide where a casino is placed.
Support if gambling is becoming a problem
Gambling should never be treated as a source of income or a way to solve money worries. If you are spending more than you intended, or feel you can't stop, contact GamCare. Deposit and loss limits, self-exclusion and blocking software can also help. This site is for adults aged 18 and over.